AiryRides Booking Conditions

The following booking conditions apply to all bookings for transportation services to be provided by transportation service providers registered directly with the AiryRides platform.

Special conditions apply to bookings to be provided by transportation service providers registered with third-party applications such as taxi dispatch centers, where the price is determined using a taxi meter.

1. General Information

1.1 Vehicle & Booking Classes

The vehicle pictures shown on the platform serve exclusively to illustrate the different vehicle classes that belong to the individual car categories. Please note that any vehicle within the selected category may be assigned to your booking.

1.2 Rules in the Vehicle

• No smoking in the vehicle
• Seat belts must be worn at all times
• The vehicle must be treated with care

In the event of non-compliance or inappropriate behavior (including vandalism or actions that make the driver feel unsafe or uncomfortable), the full agreed fare remains payable. Additionally, the Service Provider reserves the right to charge for any damages caused.

1.3 Transport of Minors

Requests beyond standard services require availability confirmation. If not confirmed, standard cancellation policies apply.

1.4 Transport of Animals

If traveling with an animal, this must be indicated during booking under "Notes to Driver." Approval depends on the Service Provider. Passengers must comply with all applicable laws regarding animal transport, including proper carriers where required.

1.5 Luggage

Luggage allowance depends on the selected vehicle class. If traveling with excess or special luggage, this must be indicated during booking. Acceptance is subject to Service Provider approval. Unaccompanied luggage transport is also subject to approval and must be arranged in advance.

2. Cancellation Policy

2.1 Standard Cancellation (One-Way Bookings)

2.2 Transportation Network Services (TNC)

• Before dispatch: No cancellation fee
• After dispatch: Cancellation fee may apply based on provider's terms

3. Waiting Time

3.1 Free Waiting Time

• Non-airport pickups: 15 minutes
• Airport pickups: 60 minutes from actual landing (if flight number provided)
• Airport pickups: 60 minutes from scheduled pickup time (if no flight number)

3.2 Extended Waiting Time

5. Changes to Bookings

• More than 24 hours before pickup: Changes allowed (date, time, extras)
• Within 24 hours: Changes depend on Service Provider availability and are not guaranteed

7. Extra Costs During the Ride

Any additional costs incurred during the ride (e.g., extra stops, waiting time, tolls, parking, route changes) will be charged to the original payment method after the ride. The customer is responsible for such charges.

8. Non-Completion of the Ride

Passenger No-Show

If the passenger does not arrive within the free waiting time and cannot be contacted, the ride is considered a no-show and charged at 100%.

Driver No-Show

• The passenger must attempt to contact the driver
• If unsuccessful, contact AiryRides at support@airyrides.com
• AiryRides will arrange an alternative solution where possible

Passenger Prevents Transport

If the passenger refuses the ride due to unmet special requests not previously agreed upon, the full fare remains payable.

Driver Refusal

Drivers may refuse service if:

• Safety rules are violated
• Passenger behavior is inappropriate
• Illegal activity is suspected

10. General Terms – Transportation Network Services

Applicable Terms

If a Service Provider's terms were accepted during booking, those terms take precedence in case of conflict.

Reservation Fees

In most cases, no reservation fee applies. If applicable, it will be included in the displayed price.

Estimated Fare

AiryRides does not set fares. Prices displayed are estimates based on distance and time. Final fare may vary based on route taken, traffic conditions, waiting time, and additional charges (tolls, etc.).

Company Information